FAQ English

You can click on the top link "My Account". If you forgot your password, click on the link Forgot Your Password? And enter your email address. After a short while, your password will be emailed to you.

Delivery times vary between country and shipment method. Average delivery times for continental Europe (in working days):

• FedEx Priority => 1-3 business days
• FedEx Economy => 4-6 business days
• Chrono24 (Economy) => 2-4 business days
• Chrono10 (Priority) => 1-2 business days

Lookat was born from a 50 year old company and throughout the last half a century we have been negotiating the best prices from suppliers in Music, Sports, Clothing, Shoes and other products related to hobbies. Today we apply these prices to our online store lookat.com so our trustful customers can always get the best price. Found an item cheaper somewhere? Contact Us and we will make you a better offer!

All our products are shipped from within the European Community. If you live in the continental European Community you will not pay any custom duties. If you live outside the European Community, local import custom duties may apply.

You can pay by:

• Visa or Master Card using our Bank's secure payment Web.
• Paypal if you have a Paypal account.
• Wire transfer selecting Wire transfer on checkout. You will then be given instructions on how to proceed.

YES. Absolutely! All our payment methods are 100% secure. Your payment is done directly in our bank's web, and we don't get any details of your bank account or credit card numbers. Everything is managed by our bank Santander Atlantico that has a secure payment Web with a High Grade Encryption SSL Certificate.

The free shipping on Lookat.com is applied per warehouse. This means the customer buying a product with free shipping and a product without it will be paying the shipping just for the product that doesn't have the free shipping. If both products are from the same warehouse and one of them has free shipping the customer will get both products without shipping charges.

1. If you receive an order with a product not working when you received it, or different to what you asked for:
   • We will refund you, or exchange the defective products or those that do not correspond to your order. The request must be made within 7 days after delivery. Contact Us before so we can give you an RMA number before returning your merchandise.
2. If you just want to return your order:
   • No problem, you have a 7 day money back guarantee. Contact Us before so we can give you an RMA number before returning your merchandise.
3. If you have a problem with your product during the Warranty Period:
   • Our warranty period is 2 years for all products. Some products may have an extra warranty period provided by the manufacturer. Contact Us so we can give you an RMA number before returning your merchandise.

• Our customer service is available from Monday to Friday from 10:00 AM to 18:00 PM Central European Time (Brussels, Copenhagen, Madrid, Paris). If you live outside the Central European Time frame, you can check our time clicking here.
• You can through the Contact Us link on all pages in our web.
• You can email us at: customer.service@lookat.com
• You can phone us to: 00376-723-237

Please Contact Us. Our team of experts will give you great shopping advice for the best products to fulfil your needs.

Born in 2010, Lookat is the result of the enthusiasm and the wish for self-improvement of a third generation of a renowned family in Andorra for their large stores network dedicated to music, clothes and shoes.

After 50 years of conventional trade and with the intention to adapt to the modern technologies, the company evolves and begins the online trade creating Lookat, a new buying concept.

Our company name is Etrictor S.L. and we are registered in Spain with the following Fiscal Identification Number is: B-25701202. We are located in the border of Spain, Andorra and France as shown in Google maps. Our address is: 5 Camp del Codina, 25700 La Seu d'Urgell, LLeida, Spain.